Refund Policy

No Refund Policy

oglofus (trading as Sportily) maintains a strict no-refund policy for all paid services, premium subscriptions, and premium content access. This policy applies to all users, regardless of usage, satisfaction, or circumstances.

Rationale for No-Refund Policy

Our no-refund policy is implemented for the following reasons:

• Free Tier Available: We provide a comprehensive free tier that allows users to evaluate our platform, data quality, and services before committing to any paid subscription.
• Immediate Access: Upon payment, users receive immediate and unrestricted access to all premium content, data, analytics, and features.
• Digital Content Nature: Our services consist of digital content, data, and analytics that cannot be "returned" once accessed.
• Free Data Access: Substantial amounts of sports data and basic analytics are available for free, allowing users to assess the value of our services.
• Try Before You Buy: The free tier serves as an extended trial period where users can evaluate whether our premium services meet their needs.

What This Policy Covers

This no-refund policy applies to:

• All premium subscriptions (monthly, annual, or any other billing period)
• One-time purchases of premium features or content
• Upgrade fees from free to premium tiers
• Add-on services and premium data packages
• Professional and enterprise subscription tiers
• Any other paid services offered through our platform

Subscription Cancellation

While we do not provide refunds, you can cancel your subscription at any time to prevent future charges:

• Cancellation can be done through your account settings
• You will retain access to premium features until the end of your current billing period
• No refund will be provided for the remaining portion of your subscription period
• Your account will automatically revert to the free tier after the paid period expires
• You can reactivate your subscription at any time

Technical Issues and Service Interruptions

In the event of technical issues or service interruptions:

• We will work diligently to resolve any technical problems as quickly as possible
• We may extend subscription periods to compensate for significant downtime
• Service credits may be applied to your account in exceptional circumstances
• However, technical issues do not constitute grounds for monetary refunds
• Users are encouraged to contact support for assistance with technical problems

Exceptional Circumstances

In very rare and exceptional circumstances, we may consider service credits or account adjustments, but not monetary refunds. These circumstances may include:

• Significant platform-wide outages lasting multiple days
• Critical data corruption affecting premium services
• Billing errors on our part (duplicate charges, incorrect amounts)
• Unauthorized access to user accounts resulting in unwanted purchases

Important: Even in these exceptional circumstances, remedies will typically be in the form of service credits, account adjustments, or extended subscription periods rather than monetary refunds.

Before You Subscribe

Before subscribing to any premium service, we recommend that you:

• Thoroughly explore our free tier and available free data
• Review the features and benefits included in premium subscriptions
• Contact our support team if you have questions about premium features
• Ensure our platform meets your specific needs and requirements
• Understand that all sales are final before making any purchase

Fraudulent or Unauthorized Transactions

If you believe a transaction was made fraudulently or without your authorization, please contact us immediately. We will investigate such claims and work with you and your financial institution to resolve the matter appropriately. This may include working with payment processors to reverse fraudulent charges, but this is distinct from our general no-refund policy.

Contact Support

If you have questions about our services, subscription features, or need technical assistance, our support team is here to help. While we maintain our no-refund policy, we are committed to ensuring you get the most value from our platform.

Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after policy changes constitutes acceptance of the updated policy. However, changes to this policy will not affect the refund status of purchases made before the policy change.

Legal Compliance

This refund policy is designed to comply with applicable consumer protection laws while reflecting the nature of our digital services. If any provision of this policy conflicts with mandatory consumer rights in your jurisdiction, those consumer rights will prevail, but the remainder of this policy will remain in effect.

Acknowledgment

By subscribing to any premium service or making any purchase on our platform, you acknowledge that you have read, understood, and agree to this refund policy. You confirm that you have had adequate opportunity to evaluate our services through our free tier before making any purchase.